Direct Reservation Sales Specialist

Join Betterplace Property Management and Real Estate as a Direct Reservation Sales Specialist and play a pivotal role in driving bookings and revenue for our premium properties in Bali. This is an exciting opportunity for a dynamic and customer-focused professional to be part of a growing team in the heart of Bali's tourism industry.

As a Direct Reservation Sales Specialist, you will be the first point of contact for our guests, handling inquiries, reservations, and ensuring a seamless booking experience. You will work closely with our property managers and sales teams to maximize occupancy rates and guest satisfaction. This role offers a unique blend of sales, customer service, and hospitality, with the chance to work in one of the world's most beautiful destinations.

Based in Bali, you will have the opportunity to immerse yourself in the local culture while contributing to the success of our properties. This is not just a job; it's a chance to be part of a team that values innovation, collaboration, and a passion for hospitality.

📋 Tanggung Jawab Pekerjaan

• Handle all guest inquiries and reservations via phone, email, and online platforms such as Booking.com, Agoda, and direct website bookings.
• Provide exceptional customer service by offering personalized recommendations and ensuring guest satisfaction.
• Work closely with property managers to manage room availability, rates, and promotions.
• Collaborate with the sales team to achieve monthly and annual booking targets.
• Stay up-to-date with industry trends and best practices in the hospitality and tourism sector.
• Assist in the development and implementation of sales strategies to increase occupancy and revenue.
• Conduct regular follow-ups with guests to ensure their satisfaction and encourage repeat bookings.
• Maintain accurate and up-to-date records of all reservations and guest interactions.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a sales or customer service role, preferably in the hospitality or tourism industry.
• Proven track record of achieving sales targets and driving revenue growth.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Fluency in English, both written and spoken, is essential. Knowledge of Bahasa Indonesia is a plus.
• Familiarity with property management software such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
• Valid driver's license and willingness to travel as needed.

🛠️ Keahlian

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